FAQ
Couldn't find your answer?
I'm here to help. If you couldn't find the information you were looking for, please reach out directly and I will respond within 24 hours (Mon-Thur) or 48 hours (Fri-Sun). I'm happy to answer any questions you have!
Orders & Payment
Can I make changes to my order before it ships?
Due to the items being handmade to order, you only have 1 hour after placing your order to let me know what changes need to be made. Reach out to me directly via the contact page and will be happy to help.
Why isn't my payment going through?
Will I be charged right away when I place my order?
What payment methods do you accept?
Why was I charged tax?
I never received a confirmation email, what should I do?
How does pay later with Klarna work?
Do you offer discount codes?
What currencies do you accept?
How do I purchase a gift card?
Can I cancel my order after placing it?
Shipping
How long will it take for my order to arrive?
My order never arrived, what do I do?
How long will it take for my order to arrive?
How do I track my order?
What delivery options do you offer?
Is your packaging recyclable?
This item is a gift, can I have it gift wrapped?
Returns and Exchanges
What is your return policy?
Due to the items being handmade to order, you only have 1 hour after placing your order to let me know what changes need to be made. Reach out to me directly via the contact page and will be happy to help.
My item arrived broken/damaged, what should I do?
Can I exchange an item?
Custom Commissions
How do I place a custom order?
Due to the items being handmade to order, you only have 1 hour after placing your order to let me know what changes need to be made. Reach out to me directly via the contact page and will be happy to help.
I have an idea, but need help finalizing the details, can you help?
Due to the items being handmade to order, you only have 1 hour after placing your order to let me know what changes need to be made. Reach out to me directly via the contact page and will be happy to help.
What is the custom order creative process like?
Due to the items being handmade to order, you only have 1 hour after placing your order to let me know what changes need to be made. Reach out to me directly via the contact page and will be happy to help.
How long will it take to get my custom order?
Due to the items being handmade to order, you only have 1 hour after placing your order to let me know what changes need to be made. Reach out to me directly via the contact page and will be happy to help.
What shipping service do you send custom orders with?
Due to the items being handmade to order, you only have 1 hour after placing your order to let me know what changes need to be made. Reach out to me directly via the contact page and will be happy to help.
How can I get a quote for how much my custom piece will cost?
Due to the items being handmade to order, you only have 1 hour after placing your order to let me know what changes need to be made. Reach out to me directly via the contact page and will be happy to help.
I like one of your products you already have for sale, but I want to change something on, can I?
All other inquiries
Can I visit your shop?
The color I wanted is out of stock, when will it be back?
The color I wanted is out of stock, when will it be back?
Why can't I find an item that was advertised on social media?
I'm having trouble signing into my account, what should I do?
Do I need to set up an account to place my order?
How do I reset my password?
Will my product look exactly like the photo?
Couldn't find your answer?
I'm here to help. If you couldn't find the information you were looking for, please reach out directly and I will respond within 24 hours (Mon-Thur) or 48 hours (Fri-Sun). I'm happy to answer any questions you have!